About TemplateMailer :: Try / Purchase :: Support :: Company Information :: Feedback

Thank you for your interest in the TemplateMailer system. Supporting our products and services has always been our highest priority. The basic TemplateMailer system usually requires little to no support and most answers can be found in the readme.htm file included with the TemplateMailer system. However, from time to time a new issue or feature request comes up and it is always easiest to address them here.

If you still have trouble with your TemplateMailer system after reviewing the readme.htm file and this support section, please contact us through our Feedback form selecting support request. One of our representatives will review your information and respond as quick as possible.

Getting Started

Building Templates

TemplateMailer Server Control Support

TemplateMailer WebDelivery Service Support

Log File Support

  • Why can I not write to the log file? - You need create\write permissions to write out the log to a text file. Make sure you have permissions to accomplish this task for the emailtemplate/ folder or whatever folder the LogFile is specified. By default the ASP.NET account cannot create or write to files on a webserver.
  • Special fields available - The field ##DATETIME## is available to be used within log files to record the date and time of the transaction.
  • Example log file formats

Advanced Methods

:: For .NET Developers ::

Developers of Microsoft.NET applications can now build forms, send emails and log results easily with the TemplateMailer server control. The TemplateMailer system conveniently separates the business logic layer and the design layer of sending emails and formatting confirmation screens. The TemplateMailer recognizes virtually all ASP.NET controls including inherited child controls.

With the TemplateMailer system to change the format of a TEXT or HTML email message sent from your web site is simply opening a text file, make your changes and save. Now any designer or HTML developer can update the email message or confirmation message format.

Best of all, you can write the contents of the form to virtually any log file format including XML, comma-delimited, tab-delimited, CSV and countless other formats. If you don't need to log all the form fields, simply specify the format and order of the fields you want to log.

For advanced .NET users, the TemplateMailer system can merge other variables and objects beyond the form fields into the email message templates, confirmation template, autoresponder template or the log file.

:: FrontPage, Flash, Dreamweaver Users ::

Regardless of your preferred development platform or web site's programming language, the TemplateMailer system can be easily integrated to process web form information and email their results. The TemplateMailer WebDelivery service is included free with the TemplateMailer system and allows virtually any form from DreamWeaver, Flash, ASP, Cold Fusion or Frontpage to submit form contents and have them delivered based upon the TemplateMailer email template options. The TemplateMailer WebDelivery service includes all the capabilities of the TemplateMailer system including customized Text and HTML email templates, AutoResponse templates, log file tracking, Confirmation screen templates or redirecting to a confirmation URL.

The added security features built into the TemplateMailer WebDelivery service help prevent spammers from taking advantage of the service and sending unwanted emails through the TemplateMailer system.

:: For ISP's and Web Hosting Companies ::

If you are an ISP or Web Hosting company now you can offer a fast, effective, dependable and secure email delivery option for your hosting customers. The TemplateMailer WebDelivery service is included free with the TemplateMailer system and allows virtually any form from DreamWeaver, Flash, ASP, Cold Fusion or Frontpage to submit form contents and have them delivered based upon the TemplateMailer email template options. The TemplateMailer WebDelivery service includes all the capabilities of the TemplateMailer system including customized Text and HTML email templates, AutoResponse templates, log file tracking, Confirmation screen templates or redirecting to a confirmation URL.

The added security features built into the TemplateMailer WebDelivery service help prevent spammers from taking advantage of the service and sending unwanted emails through the TemplateMailer system.

For more information about how the TemplateMailer system can be incorporated into your web hosting environment, please contact us.

:: For Content Management software users ::

If you currently have a content management software or you are a developer of a content management solution the TemplateMailer WebDelivery service included free with the TemplateMailer system can be seamlessly integrated into virtually any content management system including products by CMS2003, Ektron, Microsoft, eFoundry and others.

For more information about how the TemplateMailer system can be incorporated into your CMS software, please contact us.


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Tectonic Concepts, LLC, All Rights Reserved